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Terms of Service

CONTACT US

If you have any questions regarding these Terms of Service or use of Concierge - please contact us:

Rebels Software sp. z o.o.
Legnicka 55F, 54-203 Wroclaw, Poland
e-mail address: concierge@rebels.software

DEFINITIONS

Whenever these Terms of Service refer to:

  • Privacy Policy - the document describing in particular the security and protection of privacy and processing of personal data of a Customer, available at https://www.rebels.software/privacy;
  • Terms of Service - these terms of service made available at the Website;
  • Parties - Rebels Software and a Customer;
  • Agreement - shall mean an agreement for the provision of services by electronic means concluded between Rebels Software and a Customer for the use of the Services on the terms set forth below;
  • Service(s) - service (s) provided by Rebels Software under this Terms of Service;
  • Customer - means a:
    • natural person, carrying out a business activity, a legal person or an organisational unit without legal personality, to which an act grants legal capacity;
    • natural person who enters into Agreement that is not directly related to their business or professional activity;
    • being a party to an agreement for the provision of Services concluded with Rebels Software;
  • Team Member - a natural person cooperating with a Customer, having lawful access to the Services (e.g. employees, co-workers and any users that you have granted access to use the Services on a Customer's behalf);
  • Service Package - a set of defined Services offered by Rebels Software at a specific price, provided as a Services option;
  • Stripe - an online payment platform available at https://stripe.com/en-pl that also offers tools for managing subscriptions, invoicing, payment security and other features helpful for digital services.
  • Project - a problem, assumption or idea described or provided by a Customer that is to be covered by the service provided by Rebels Software;
  • Rebels Software - Rebels Software Sp. z o.o. with its registered address: ul. Legnicka 55F, 54-203 Wrocław, Poland, NIP: 8943168496, REGON:389070542, KRS:0000902712, which is the service provider;
  • Trial Period - 14(fourteen)-day period following the purchase of the very first subscription under an Agreement concluded for the first time by a specific Customer;
  • Website – https://concierge.rebels.software.

I. GENERAL PROVISIONS

  1. 1. These Terms of Service set out the terms and conditions for the use of the Services. It describes the rights and obligations of a Customers as well as the terms and conditions of providing Services through it.
  2. 2. The Service consists in providing advisory and consulting services in the field of:
    • prototyping;
    • validation;
    • programming solutions to be used in the Project by a Customer.
  3. 3. The Services are provided in particular through:
    • holding online meetings - the number or frequency of meetings depends on the Service Package purchased by a Customer;
    • issuing opinions and recommendations (in any form, including a summary in written or documentary form);
    • if necessary, creating and providing a Customer with a prototype of the source code, software or application (in part or in whole) consistent with the design assumptions presented by a Customer.
  4. 4. Information on:
    • the available variants of Service Packages;
    • specific fees;
    • and the types of individual Services offered within the Packages;
    • is published on the Website and can be reviewed before concluding the Agreement.
  5. 5. A Customer acknowledges and accepts that the Services are dedicated to simple Projects that do not require a large amount of time to work on.
  6. 6. Due to the variety of possible Projects, Rebels Software does not guarantee the timeframe for Service completion, particularly within a single subscription period. While Services related to Projects with a significant level of complexity, requiring significant labor or time, are possible, they may result in a delay in Service delivery. Rebels Software reserves the right to inform a Customer of this to allow them to decide whether to continue with the Service or withdraw the Project and have it completed under a separate agreement. Mutual settlements between the Parties resulting from a change in the legal basis for the provision of Services will be regulated separately.
  7. 7. This Services are intended:
    • for professional software developers and businesses;
    • for consumers within the meaning of the applicable law.
  8. 8. Before concluding the Agreement a Customer may confirm that he/she does use the Services as a professional/business Customer.
  9. 9. As a Customer, you are responsible for compliance with these Terms of Service by your Team Member.
  10. 10. The Services may include the use of artificial intelligence tools, which a Customer accepts. This does not affect the provisions of these Terms of Service regarding intellectual property rights.
  11. 11. The Agreement can be concluded by Customers who are at least 18 years old and possess full legal capacity.
  12. 12. We inform that use of the Services provided electronically as well as access to the Internet itself, may involve potential risks associated with malware, spam, spyware, cryptanalysis tools and other technologies that may result in the unauthorized acquisition of a Customer's personal data without their knowledge or consent. Such actions may occur independently of our knowledge and will. To enhance the security of using online services, we recommend the use of up-to-date antivirus software, firewalls and other protective tools that help prevent unauthorized access or unintentional data transmission.

II. CONCLUSION OF THE AGREEMENT AND USE OF THE SERVICE

  1. 1. The Agreement is concluded by purchasing the Service Package via the Website.
  2. 2. After entering the Website, a Customer selects the appropriate Service Package and then accepts the Terms of Service. After completing these steps, a Customer clicks a button which redirects to the Stripe operator's page where the Agreement can be concluded.
  3. 3. A condition for the conclusion of the Agreement is the prior acceptance of the Terms of Service.
  4. 4. The Agreement is concluded by:
    • completing the data necessary to create an account on the Stripe page and purchase of a subscription;
    • confirming the purchase of a subscription.
  5. 5. The Agreement is concluded upon completion of all of the above actions which result in creation of an account that enables subscription management. A Customer receives an e-mail confirmation of the conclusion o the the Agreement.
  6. 6. The Service starts immediately after an Agreement is concluded. Rebels Software undertakes to provide the tools enabling, in particular, scheduling online meeting.
  7. 7. A Customer is solely responsible for the content of the data he/she has provided. Furthermore, in the event that any of the data provided by a Customer changes, a Customer must update this data.

III. CANCELLATION OF SUBSCRIPTION AND TERMINATION

  1. 1. The service is available for an indefinite period of time, in an automatically renewable 1-month subscription model.
  2. 2. Either Party is entitled to terminate the Agreement at any time with effect at the end of the current subscription period.
  3. 3. To terminate the Agreement a Customer has to cancel the current subscription via the Website. To cancel the subscription a Customer must:
    • enter to the Website;
    • enter her/his e-mail address associated with the account (a link providing access to Customer's account will be sent to that address);
    • click the link included in the e-mail sent to the address mentioned above;
    • click the cancellation button available on the account page.
  4. 4. Until the end of the current subscription period the cancellation may be withdrawn via the account page.
  5. 5. Rebels Software terminates the Agreement via the Stripe or by sending a Customer an information about the termination of the Service (in a document, e-mail or other electronic form). Termination of the Agreement may only occur in the cases specified in the Terms of Service.
  6. 6. Rebels Software has the right to terminate the Agreement with immediate effect in the event of any breach of the Terms of Service by a Customer.
  7. 7. During the Trial Period, a Customer has the right to cancel their subscription due to a negative evaluation of the Service provided. In this situation:
    • a Customer undertakes to indicate that he/she is canceling the subscription for this reason during the cancellation process;
    • Rebels Software undertakes to refund a Customer the 85% of the subscription fee paid. Section VIII(3) of the Terms of Service shall apply.
  8. 8. Rebels Software reserves the right to verify the fulfillment of the condition for a refund by analyzing the data provided by the Customer during the conclusion of the Agreement.

IV. TECHNICAL REQUIREMENTS

  1. 1. To access and use the Services provided, Customers must meet the following technical requirements:
    • Internet access: A stable and secure internet connection is required to use the Services
    • using Firefox Mozilla, Chrome, MS Edge, Safari or Opera - in the latest version
  2. 2. Failure to meet these technical requirements may result in restricted access, degraded performance, or suspension of the Service. Rebels Software assumes no responsibility for any issues arising from non-compliance with these requirements.

V. FEES & PAYMENT

  1. 1. The current payment operator is Stripe. Payment is made upfront and through automatic payment card charging - after card's authorization funds are automatically collected according to the agreed schedule.
  2. 2. A Customer agrees to the disclosure and use of their personal data by Stripe for the purpose of creating an account, processing the payment for the Service and subscription management.
  3. 3. Stripe is responsible for payment processing, including collecting payments and issuing payment confirmations/invoices. The fee will be charged, without any involvement of Rebels Software, to the credit/debit card associated with a Customer's account.
  4. 4. The use of the Service is conditioned upon acceptance of the terms of service provided by Stripe as a payment processor.
  5. 5. The Service operates using an Internet connection - the connection costs are charged to a Customer in accordance with the terms of the contract with a Customer's operator.
  6. 6. In the event of Agreement termination, suspension, or voluntary cancellation by a Customer, the subscription fee will not be subject to refund or compensation, except as described in Section III(6) of the Terms of Service.
  7. 7. Rebels Software is entitled to change the price of the Service Package at its own discretion. The changed price list is valid from the next subscription period.

VI. ACCEPTABLE USE

  1. 1. A Customer agrees to use the Services in accordance with applicable law and the provisions of the Terms of Service.
  2. 2. A Customer agrees to make and receive statements of intent electronically or in any other form agreed with Rebels Software.
  3. 3. A Customer acknowledges that she/he is solely responsible for any and all damages incurred as a result of illegal or unlawful actions.
  4. 4. The provisions concerning the rights and obligations of a Customer shall apply accordingly to your Team Members, that you grant access to the Services.
  5. 5. A Customer and its Team Members must use the Services lawfully, ethically, and in compliance with the Terms of Services, applicable regulations, including the EU AI Act, GDPR, and the Polish Act on Provision of Services by Electronic Means. You agree not to:
    • use the Services in prohibited or high-risk AI applications as defined under the EU AI Act (e.g., biometric identification, employment decision-making, credit scoring);
    • submit or process special categories of personal data (e.g., health, racial or ethnic origin, religious beliefs);
    • generate or disseminate harmful, unlawful, or misleading content including hate speech or misinformation;
    • provide false information or impersonate others;
  6. 6. A Customer is solely responsible for ensuring that any Project described or delivered to Rebels Software complies with all applicable laws, regulations, and third-party rights.

VII. RIGHTS AND OBLIGATIONS OF REBELS SOFTWARE

  1. 1. Rebels Software undertakes to provide the Services to a Customer with the proper care.
  2. 2. Rebels Software has the right to discontinue the Services in the event of:
    • the input of false data by a Customer or the Team Member;
    • violation of the provisions of these Terms of Service by a Customer or the Team Member;
    • use of the Services in a manner contrary to applicable law or the Terms of Service.
  3. 3. Rebels Software is entitled to temporarily interrupt the Services for technical reasons.
  4. 4. Rebels Software allows access to the Services with the exception of administrative, maintenance and service interruptions due to force majeure or planned technical maintenance, for which Rebels Software is not responsible. To the extent possible, Rebels Software will inform Customers in advance of planned administrative, maintenance and service interruptions that make access to the Services difficult or impossible.
  5. 5. Rebels Software will use its best endeavours to ensure that technical interruptions last for as short a time as possible and are as inconvenient as possible for Customers.
  6. 6. Rebels Software shall not be liable to Customers for failure to perform or improper performance of the Services for reasons attributable to third parties (including telecommunications network operators) or caused by force majeure.

VIII. INTELLECTUAL PROPERTY

  1. 1. The Website and any content published herein remain the exclusive property of Rebels Software.
  2. 2. If the provision of Services results in the creation of a work within the meaning of copyright law, in particular source code or a fragment thereof, all copyrights to such work are transferred to a Customer without time or territorial restrictions, as part of the fee for the Service Package. The transfer of copyrights, along with the right to exercise derivative copyrights, occurs upon the release of the work, in the following fields of exploitation: producing copies of a work using a specific technique, putting into circulation, lending or renting the original or copies, public performance, exhibition, screening, retransmission and broadcasting and rebroadcasting, as well as making the work available to the public in a manner allowing anyone to access it in a place and at a time selected by a Customer.
  3. 3. If a Customer submits a statement of cancellation of the Service during the Trial Period for the reasons indicated in Section III(6) of the Terms of Service, upon expiry of the Agreement, all copyrights to the work created during the Trial Period shall be automatically transferred back to Rebels Software without any separate remuneration under the conditions described in Section VIII(2) of the Terms of Service above.

IX. CONFIDENTIALITY

All non-public information exchanged under or arising from the Agreement, including Project, technical configurations, usage data, and payment records, shall be treated as confidential by both parties. Confidentiality obligations remain in force for 5 (five) years after the Agreement termination. Exceptions apply if disclosure is required by law.

X. PERSONAL DATA

  1. 1. Personal data is processed strictly in line with the Privacy Policy and applicable laws. Please see our Privacy policy.
  2. 2. Unless it is necessary for the use of the Service, a Customer undertakes not to include in the Project and not to disclose any personal data, other than identification or contact details, an image or a voice of a Customer or a Team Member. If processing of personal data other than indicated above would be necessary, Rebels Software is entitled to conclude the data processing agreement.
  3. 3. A Customer is strictly prohibited from entering sensitive personal data in the Project's description (e.g. health, religious, biometric, or criminal data). A Customer acknowledges that he/she remains the controller of any personal data he/she enters into the input while using the Service.

XI. LIMITATIONS

  1. 1. The Service is provided "as is", without warranty of any kind.
  2. 2. To the maximum extent permitted by law, Rebels Software disclaims all liability for:
    • indirect, incidental, or consequential damages;
    • loss of profits;
    • effects of the improper use of the Service by a Customer;
    • effects of any breach by a Customer of the provisions of the Terms of Service;
    • effects of any content made available by a Customer while using the Services.
  3. 3. Rebels Software shall be liable to a Customer for the non-performance or improper performance of Services on general terms. The liability of Rebels Software to a Customer in connection with the Service provided, is in any event limited to the value of the fees paid by a Customer in connection with the purchase of such Service in the last 3 (three) months preceding the event giving rise to the liability of Rebels Software. The liability of Rebels Software for lost profits is excluded to the fullest extent permitted by the applicable law.
  4. 4. This indemnity obligation will survive the termination or expiration of the Agreement.

XII. COMPLAINTS

  1. 1. Complaints about the Services should be submitted using the contact details provided in the 'CONTACT US' section above.
  2. 2. A complaint should include at least following information: a Customer identification, including first name, last name, company name and email address, subject of the complaint, including a description of the problem giving rise to the complaint, circumstances justifying the complaint.
  3. 3. Rebels Software will consider the complaint within 14 (in words: fourteen) days of receipt. A response to the complaint will be sent to the email address of a Customer making the complaint indicated in the order form.

XIII. MODIFICATIONS OF THE TERMS OF SERVICE

  1. 1. Rebels Software has the right to make changes to the provisions of the Terms of Service. If changes are made to the Terms of Service, Rebels Software will update the text on the Website and make the information available to a Customer via e-mail notification at least 14 days in advance.
  2. 2. Customer's acceptance of the changes to the Terms of Service is required for the continued use of the Service. If a Customer does not agree to the new version of the Terms of Service, the Agreement should be terminated. Failure to cancel the subscription before the effective date of such changes shall be deemed as acceptance thereof.
  3. 3. Changes to the Terms of Service may result from important reasons, in particular:
    • changes in generally applicable law that have a direct impact on the content of the Regulations;
    • the need to remove errors or ambiguities in the Terms of Service;
    • changes to the Agreement conclusion process;
    • changes to the offer or scope of the Services, in particular the provision of new Services;
    • improving the security of the provision of Services.

XIV. FINAL PROVISIONS

  1. 1. The Terms of Service are made available free of charge at the following link: https://concierge.rebels.software/terms, in a form that allows it to be downloaded, saved and printed.
  2. 2. Rebels Software informs, and a Customer agrees, that any notifications, information or other communications from Rebels Software related to the provision of the Services will be sent electronically to the email address of a Customer indicated in the order form.
  3. 3. If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court or other competent authority, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other part of these Terms of Service.
  4. 4. A Customer who is a consumer has the opportunity to use out-of-court methods handling complaints and pursuing claims: permanent consumer arbitration court, the district (municipal) consumer ombudsman and social organizations whose statutory tasks include consumer protection, Office of Competition and Consumer Protection.
  5. 5. The court of competent jurisdiction for any disputes arising from the Agreement shall be the common court with jurisdiction over the Rebels Software place of business. The governing law of this Agreement is Polish law.
  6. 6. These Terms of Service will not limit any consumer protection rights or IP (intellectual property) rights that may occur under the mandatory laws of a Customer's country of residence.
  7. 7. The Terms of Service come into effect on 12th of November 2025.